By using our site or buying from us, you accept these terms.
Customer Terms:
- Our products are not intended for/created for childern.
- We can refuse orders or modify these terms anytime.
- Our products are for personal use only. (Except for Libraries & Archives)
- We're not responsible for how you use our products.
- Our liability maxes out at your order total.
- No warranties beyond what's legally required.
- The world's unpredictable; pandemics, natural disasters, supply chain chaos. We'll navigate it together and keep you informed.
- Delos Publishing & Design is run on a part time basis, reply times can vary.
- We reserve the right to refuse service to abusive customers. Hate crimes will be reported.
- Currently we only support shipping within the United Kingdom. Some titles are available in other regions with Public Knowlege Books.
- We do not fulfil wholesale orders, however some titles are available for wholesale from Public Knowlege Books.
- Prices are subject to change without notice. The price listed at time of purchase will be honoured.
- Postage & Packaging costs are added at checkout.
- Please allow 3-5 working days for dispatch and 3-5 working days for standard delivery from Royal Mail.
- The copyright for all our publications and publication design is owned by Delos Publishing unless otherwise stated/agreed.
- The copyright of all artwork and writing in our publications is owned by the named creator unless otherwise stated.
- No part of our publications may be used, copied, or reproduced in any manner for distribution or in training artificial intelligence technologies or systems, in accordance with Article 4(3) of the DSM Directive 2019/790.
- If any term here is invalid, the rest still applies.
- These terms follow UK law and supersede any previous agreements.
Privacy Policy:
This privacy policy ("policy") will help you understand how Delos Publishing ("us", "we", "our") uses and protects the data you provide to us when you visit and use our websites, including www.delospublishing.co.uk and www.carnationsvioletsandlavender.co.uk ("website ", "service").
We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
What User Data We Collect When you visit the website, we may collect the following data:
- Your IP address.
- Your contact information and email address.
- Data profile regarding your online behaviour on our website.
Safeguarding and Securing the Data:
- Delos Publishing is committed to securing your data and keeping it confidential. Delos Publishing has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.
Cookies: - If you want to disable cookies, you can do it by accessing the settings of your internet browser.
- You can visit https://www.internetcookies.com, which contains comprehensive information on how to do this on a wide variety of browsers and devices.
Links to Other Websites:
- Our website contains links that lead to other websites. If you click on these links, Delos Publishing is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.
Restricting the Collection of your Personal Data:
- At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following: When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don't want to disclose your personal information.
- If you have already agreed to share your information with us, feel free to contact us via email, and we will be more than happy to change this for you.
- Delos Publishing will not lease, sell or distribute your personal information to any third parties.
- If forced by the law, we may have no choice but to share applicable data.
Returns & Refunds:
If you are not fully satisfied with your purchase, we're here to help.
Returns:
- You have 21 days from receipt of your purchase to request a return.
- Upon receiving your return, we will inspect the condition and process the refund if no issues are present.
- For a refund, your item(s) must be unused and in the condition they arrived in.
- Contact us at [email protected] to arrange a return and/or refund.
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your debit/credit card (or original method of payment).
- You will receive the credit within 7 days, depending on your card issuer's policies.
- You will be responsible for paying for the shipping costs for returning your item.
- The shipping costs you paid when you ordered the items are non-refundable.
- If you have any questions on how to return your item to us, contact us at [email protected].
Logo Usage:
- Partners and Collaborators may use Delos Publication & Design branding in applicable situations. Branding must not be used without express permission from Artemis Hatfield or another authorised representative of Delos Publication & Design.
- Permission for Logo Usage extends only to agreed use cases and projects, and cannot be used outside this scope.
- For CV&L Featured artists, there is a CV&L logo variation that can be used. The main Delos logo should not be used in this case to avoid confusion.
- If permission is granted, assets may be copied from the below PNGs. For WebP or vector files, please contact Artemis Hatfield.
